Call, text or email us about a lot, freight, pickup, an order or a return. We answer Monday to Friday, 8 am to 5 pm Eastern, and we can reply by email, text or WhatsApp.
Phone and text
What to include
- A question about a lot: the lot name or a link to it.
- Payment for an order you placed: your order number. We send payment details by email, text or WhatsApp.
- A return: your order number, within 7 days of delivery or pickup. Returns must be unopened and still wrapped.
- Damage on arrival: your order number, photos of the pallet and the damaged items, and the signed delivery receipt, within 48 hours.
- Truckloads or several pallets: the loads you are looking at and your delivery state, so we can confirm freight.
Dock pickup in Dalton, GA
Pickup is by appointment, Monday to Friday, 8 am to 5 pm Eastern. Choose Buyer Arranged Freight / Local Pickup at checkout and we contact you to book a dock time. Orders need to be collected within 5 business days. If your own carrier is collecting, send us the bill of lading at least 24 hours before pickup.
Quick answers
- FAQ: buying, freight rates, pickup and returns.
- Refund and returns policy: the 7-day return terms and the damage rule.
- Scam alert: how to check a message or website is really us.
- About Dalton Liquidation: who we are and how we sell.